Best Ad Guarantee (BAG) Promise:
As Ohio’s largest independently owned operator of supermarkets, Fresh Encounter stores have excellent buying power. This combined with experienced merchandisers and local direction from store personnel, allows Fresh Encounter to procure products on a weekly basis at costs similar or better than larger retailers. These incredible savings are passed along every week to our guests.
Therefore, Great Scot, Community Markets and Sack & Save markets guarantee that every sale item featured in the weekly circular, online or through other media outlets will be the lowest price in town. If a guest can find a lower local price on any item featured weekly, that price will not be matched, it will be beat.
Best Ad Guarantee Details:
- The item in question must be the identical item, brand, size weight, color, and quantity. The following exceptions are permitted: milk, random weight produce, random weight meat.
- Meat varietals must be identical, but meat grades do not. (Example: T-bone steaks may be any grade – Choice, Select or Prime and still qualify for the BAG pricing)
- Competitor price must be valid at the time of BAG pricing.
- Limit of ten (10) identical items per BAG pricing per customer.
- Retail price must be shown on competitor’s ad.
- If the like item is not available at the time of purchase, a rain check will be written for the BAG price.
- Fresh Encounter stores reserve the right to verify a competitor’s advertised price and the availability of the item.
Local Price Defined:
Local price refers to any store located within the same marketing area of a Fresh Encounter store. Online prices or prices from competitors outside the local marketing area are not eligible for the BAG program. Local is considered a 15 mile radius from the store.
Guest Proof Requirements:
- The guest must initiate any BAG pricing discrepancies.
- Locally printed ads are accepted as long as the entire ad is shown.
- Photos, photocopies or mobile applications of competitor’s ads will not be accepted as proof.
- Online prices will be considered proof along with a print out of the competitor’s ad from the website.
Coupon Policy with Best Ad Guarantee:
- Guests can use coupons in association with the BAG program.
- Manufacturer’s coupons will be applied after the BAG price is applied.
- Store coupons will be applied before the BAG price is made. If a competitor’s price is still lower, the BAG price will be applied at that time.
- Manufacturer and store coupons cannot be combined on the same item under the BAG program.
Best Ad Guarantee Exclusions:
- Items sold on clearance, closeout, damaged or liquidation sales will be excluded.
- Prices advertised only as a dollar off or percent off will be excluded.
- Prices from a paid membership club or paid loyalty program will be excluded.